ispin88 Privacy Policy

1 Introduction

ispin88 ("we," "us," "our") operates the online casino and sports betting platform accessible at ispin88.asia. We are committed to protecting the personal data of all players and users who interact with the ispin88 Platform ("Platform"), regardless of whether they are located in Kuala Lumpur, Penang, Johor Bahru, or elsewhere in Malaysia.

This Privacy Policy applies to all personal data collected by ispin88 through the Platform, including data provided during account registration, during gameplay, through payment transactions, and through your interactions with our customer support team. It should be read together with our Terms and Conditions and our Responsible Gaming policy.

By creating an account on the ispin88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should not register an account or use the Platform.

2 Data We Collect

ispin88 collects the following categories of personal data:

Identity and Registration Data:

• Full name as it appears on your Malaysian IC (NRIC) or passport;
• Date of birth (used to verify that you are 21 years of age or older);
• Username chosen during registration;
• Gender (where provided);
• Nationality and country of residence.

Contact Data:

• Email address;
• Mobile phone number (for OTP verification and account security);
• Residential address (required for KYC verification and regulatory compliance).

Financial Data:

• Payment method details (e.g., Touch n Go eWallet account identifier, DuitNow-linked bank account reference, FPX bank details, USDT wallet address);
• Deposit and withdrawal transaction history;
• Account balance information.

Technical and Usage Data:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Game activity logs (games played, stakes, outcomes);
• Pages visited and interactions within the Platform.

Identity Verification Documents (KYC):

• Copy of Malaysian IC (NRIC) or valid passport;
• Proof of address (utility bill, bank statement, or official government correspondence);
• Supporting payment method documentation where required for withdrawal processing.

3 How We Collect Data

ispin88 collects personal data through the following means:

• Direct Provision: Data you provide when completing the registration form, submitting KYC documents, making deposits or withdrawal requests, contacting support, or completing any other form on the Platform;
• Automated Collection: Technical data collected automatically when you access the Platform, including via cookies, server logs, and analytics tools;
• Payment Providers: Transaction confirmation data received from payment processors including Touch n Go eWallet, DuitNow, Boost, FPX, and USDT TRC20 infrastructure providers;
• Game Providers: Game activity data returned by third-party game provider APIs integrated into the Platform;
• Identity Verification Services: Confirmation data from third-party KYC and identity verification service providers where engaged.

4 Legal Basis for Processing

ispin88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between ispin88 and the Player, including account management, game access, and payment processing;
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) laws, Know Your Customer (KYC) regulatory requirements, and gaming authority obligations;
• Legitimate interests: Processing for purposes of fraud prevention, security monitoring, responsible gaming enforcement, and Platform analytics, where such interests are not overridden by the Player's rights;
• Consent: Processing of non-essential cookies and certain marketing communications, where the Player has provided explicit consent.

5 How We Use Your Data

ispin88 uses the personal data we collect for the following purposes:

• To create and maintain your ispin88 Account;
• To verify your identity and age (21+ requirement) in accordance with KYC obligations;
• To process deposits and withdrawals via your selected payment method;
• To provide access to games, sportsbook markets, and all Platform features;
• To apply and administer bonuses, promotions, and loyalty rewards;
• To detect and prevent fraud, money laundering, collusion, and other prohibited conduct;
• To enforce responsible gaming measures, including deposit limits and self-exclusion;
• To respond to your support queries and resolve account issues;
• To send transactional communications (account alerts, deposit/withdrawal confirmations, security notifications);
• To analyse Platform usage for the purpose of improving user experience and technical performance;
• To comply with applicable legal and regulatory obligations.

6 Data Sharing

ispin88 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with the following categories of recipients, only to the extent necessary for the stated purpose:

• Payment Service Providers: Touch n Go eWallet, Boost, DuitNow, FPX processing banks, and USDT infrastructure providers — for the sole purpose of processing deposit and withdrawal transactions;
• Game Providers: Licensed third-party game studios integrated into the Platform — for the purpose of delivering game content and recording game activity in compliance with provider certification requirements;
• KYC and Identity Verification Services: Third-party services engaged to verify identity documents submitted by Players;
• IT Infrastructure and Cloud Providers: Hosting, database, and security service providers operating under data processing agreements that bind them to appropriate confidentiality and security standards;
• Regulatory and Law Enforcement Authorities: Where ispin88 is required by applicable law, court order, or regulatory direction to disclose Player data;
• Professional Advisers: Legal counsel, auditors, and compliance consultants, under obligations of professional confidentiality.

Any third party that receives Player data from ispin88 is contractually required to use that data only for the specified purpose and to maintain appropriate security standards.

7 Cookies & Tracking Technologies

ispin88 uses cookies and similar technologies on the Platform. Cookies are small data files stored on your device that enable the Platform to recognise your browser and remember certain information about your session and preferences.

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the Platform to function correctly — including session management, security tokens, and login state. These cannot be disabled without impacting Platform functionality;
• Performance and Analytics Cookies: Used to collect anonymised data about how Players interact with the Platform, enabling us to identify technical issues and improve user experience;
• Functional Cookies: Store your preferences (e.g., language, display settings) to personalise your experience on return visits;
• Marketing Cookies: Used with your consent to deliver relevant promotional content within the Platform. These are optional and can be declined.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect Platform functionality. Withdrawing consent for non-essential cookies will not affect the lawfulness of processing that occurred prior to withdrawal.

8 Data Retention

ispin88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

• Active Account Data: Retained for the duration of the Player's account and for a period of five (5) years following account closure, in compliance with AML record-keeping requirements;
• KYC Documents: Retained for a minimum of five (5) years from the date of submission, as required by applicable anti-money laundering regulations;
• Transaction Records: Retained for five (5) years from the date of the relevant transaction;
• Support Communications: Retained for three (3) years from the date of the interaction;
• Technical Logs: Retained for a period of up to twelve (12) months unless required for longer retention in connection with an ongoing investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9 Data Security

ispin88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need;
• Regular security audits and penetration testing of Platform infrastructure;
• Two-factor authentication requirements for internal staff systems accessing Player data;
• Incident response procedures for detecting, reporting, and managing data security breaches.

10 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ispin88:

• Right of Access: You may request a copy of the personal data ispin88 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to ispin88's legal obligation to retain certain records;
• Right to Restriction of Processing: You may request that ispin88 restrict the processing of your data in certain circumstances;
• Right to Data Portability: You may request a copy of certain personal data in a structured, commonly used, and machine-readable format;
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact ispin88 via the support channels listed in Section 14 of this policy. We will respond to all verifiable requests within 30 days. In some cases, we may require identity verification before processing your request.

11 Children's Privacy

If you believe that a person under 21 years of age has registered an Account on the ispin88 Platform, please contact our support team immediately via live chat or email. We take all such reports seriously and will investigate promptly.

12 Third-Party Links

The ispin88 Platform may contain links to third-party websites or services — for example, payment processor portals or game provider information pages. These third-party sites operate under their own privacy policies, which are independent of ispin88's Privacy Policy.

ispin88 has no control over and accepts no responsibility for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the ispin88 Platform.

13 Changes to This Privacy Policy

ispin88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Players via the email address on file or via an in-Platform notification prior to the changes taking effect.

The "Last Updated" date displayed at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of the ispin88 Platform following notice of any material update constitutes acceptance of the revised Privacy Policy.

14 Contact Us

For all privacy-related enquiries, data subject requests, or complaints regarding the handling of your personal data by ispin88, please contact us through the following channels:

• Live Chat: Available 24/7 on the ispin88 Platform. Average response time 3–5 minutes.
• Email: support@ispin88.asia — for written data subject requests, please include your registered username and a description of your request.
• WhatsApp: Number available within the Platform after login.

ispin88 will acknowledge all data-related requests within 5 business days and will complete the request or provide a substantive response within 30 days. If your request is complex or if you have submitted multiple requests, we may extend this period by an additional 30 days with prior notice.